Shipping
Orders, delivery and returns.
- Can I cancel or modify my order? Cancellations and changes are only possible before your order enters fulfillment — once picking and packing has started, we can't stop it, even if it hasn't reached the courier yet.
- Do you offer local pickup? At this time, Filaments.ca no longer offers local pickup.
- How do I know if my order has shipped? When we ship / fulfill an order, an automated email is sent out to the email address you provided. The email will include the details of the items that were shipped as well as the
- How long do filament shipments take? We aim to ship orders within 1 to 2 business days from our Ontario warehouse; here is what affects that timeline and how to check on your order.
- What is your return and exchange policy? Unopened items can be returned or exchanged within 30 days through a support ticket, with return shipping and a 17.5% restocking fee paid by you.