Can I cancel or modify my order?

Yes, but only if we can catch it before your order goes into fulfillment. Once picking and packing has started, we can no longer cancel or modify the order — even if it hasn't been handed off to the courier yet.

How to tell if it's too late

A shipping confirmation email with tracking is the clearest sign your order is on its way. But that email is only sent once the order is transferred to the courier — and fulfillment (picking and packing) can already be underway before that happens. In other words, not having received a shipping confirmation yet doesn't guarantee your order can still be changed; it may already be in the process of being packaged for shipment.

The only reliable way to know is to contact us and ask.

What to do

1. Contact us as soon as possible with your order number and the change you need (cancellation, item swap, address update, etc.).
2. We'll check whether the order has entered fulfillment and try to catch it before it's picked and packed.
3. If fulfillment has already started — including if it's still being packaged and hasn't yet reached the courier — we won't be able to make the change. In that case, the order will ship as originally placed.