How long do filament shipments take?
The short answer
We endeavour to ship all product within 1 to 2 business days of your order being placed. Our shipping page puts the same commitment another way: we strive to ship out orders within 24 to 48 hours.
That window is handling time, not delivery time. Once your package leaves us, how long it takes to reach you depends on the carrier and your destination.
Handling time vs. transit time
| Stage | What happens | How long |
|---|---|---|
| Handling | We pick, pack and label your order at our Brampton, Ontario warehouse | 1 to 2 business days |
| Transit | The carrier moves the package to your address | Varies by carrier, service and destination |
We ship Canada wide and use a number of carriers. Shipping costs and available services are calculated by the carrier during checkout, so the estimate you see at checkout is the best guide to transit time for your address. Orders of 50 kg or more may move by freight, which follows a different schedule.
What can delay a shipment
Most orders go out on time. The usual reasons one does not include:
- Statutory holidays. Business days do not include weekends or holidays, and carriers run reduced service around them.
- Labour disruptions. Postal or courier job action can stall packages that are already in the network.
- Weather and natural disasters. Storms, floods and fires regularly close routes, especially to northern and remote destinations.
- Peak sale periods. Large sales such as Black Friday can add processing days. We post a notice on the storefront when that is the case.
- Address problems. An incorrect or incomplete address, or a refused or undeliverable delivery, sends the package back to us and adds a full round trip to the timeline. Additional shipping charges from this are passed on to the customer, so double-check your address at checkout.
If something unexpected affects your order, we will let you know.
Checking on your order
- Look for your shipping confirmation email, which includes tracking information.
- Track the package with the carrier using that number.
- If the tracking has not moved, or it has been more than 2 business days with no shipping notice, reach out to us on chat and we will look up your order.
Chat is the fastest way to get a real answer on a specific order. Have your order number ready.
Want it sooner?
- Choose a faster carrier service at checkout if one is offered for your address. Free shipping within Canada is available to select jurisdictions on orders of CAD $140 or more before tax, and we reserve the right to choose the most economical method on those orders, so free shipping is not the fastest option.
- Local pickup skips transit entirely. See the existing article "Do you offer local pickup?" for hours and location.